It seems like every month lately, there are new shenanigans from PWSA.
In January, we had the mistaken decimal point water bills where consumers ended up with bills up to 100 times what they owed. The entirety of PWSA's customers also were notified that they were signed up for Utility Line Security.
Now, it's March. The latest twist? Probably due to the previous month's snafus, the billing period has been adjusted every month. I received my January bill on February 18. I paid it before its due date of March 10, but February's bills were sent out a scant 11 days later on March 1 and included a convenient late fee for my on-time payment. This late fee was 27 cents and was not actually itemized on my bill. You may say: Why quibble over 27 cents? I say at 83,000 customers, that's a nice $22,000 bonus for the PWSA for their poor service. If you think the PWSA deserves that extra bonus, feel free to do nothing. Or, like me, you can call (412) 255-2423 and give them a piece of your mind.
Or maybe that extra money is going to the out-sourced Malaysian company that is managing our water bills???
The $12 rain barrels at Construction Junction are starting to look mighty fine.
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